If in doubt, keep them out.
Help us deal with doorstep crime in Wales and get our message to
people who may be targeted by ruthless rogue traders or distraction
Our message is simple - if in doubt, keep them
Also don't be afraid to report anyone who is
suspicious to the police. You should call them on 101 to let them
know about a suspected rogue trader or call 999 if a rogue trader
has taken money from you and is in your home or still in the local
area. You should also call 999 if you think someone is a
We all need to report this activity. Just because a cold caller
leaves your doorstep, it doesn't mean that they won't target other
people in your community. Please always tell the Police about any
Dealing with unwanted cold callers
Unfortunately these days, not everyone who calls at your door is
who they seem. So, you should always be on your guard. The person
stood on your doorstep could be a legitimate caller, a rogue
trader, or even a distraction burglar. But don't worry. If you read
on and always follow our three step plan, you'll know exactly what
to do. And remember genuine callers won't mind waiting whilst you
make the appropriate checks.
Together we can crack down on cold callers
If a cold caller doesn't get into your house, they will continue
knocking on doors in your neighbourhood until they find someone
more vulnerable than you. And if the police don't know about them -
they can't do anything. So, if someone does call at your door,
always report it and call 101 to help safeguard your community.
If you do happen to get caught off guard and a cold caller does
manage to get into your house, let us know about it as soon as
possible. There's nothing to be embarrassed about, and the sooner
we know about it, the better chance we have of catching them and
recovering your property.
The three step plan
Remember genuine callers will not mind waiting. It's your home.
You don't have to let anyone in!
One: If in doubt, keep them out
It sounds simple, but if you don't let someone in - they will go
away. Don't let them pressure you into opening the door.
Two: Be prepared. Be in control
Think about what to say to doorstep cold callers in advance. And
keep a list of key contact numbers near your phone so you can check
out legitimate callers. Ask all other unwanted callers to go
Three: Call a neighbour or the police
Contact a local relative or nominated neighbour who can help
verify a cold caller. If you think someone is a rogue trader call
us on 101. To report a distraction burglar or rogue trader who has
taken your money and is still in the area - call 999.
For more information and advice, contact your local
Crime Reduction Tactical Advisor on the following
- Neath / Port Talbot: Mary Williams - 01639
- South Wales: Rhiannon Williams – 02920
- Minicom helpline for the deaf: 01656